TalkSheet Travel Process for Customer Interactions
TalkSheet can be fully integrated into your customer website to manage all enquiries including brochure requests, request for quotes, and call me backs.
Brochure requests from your website are easily managed through TalkSheet at the click of a button, so that for a particular type of holiday you can manage which e-brochures to have available for customers to access from the website, or to email on request.
Request for Quotes from your website or 'call me back' and any other services you may offer on your website can be managed through TalkSheet. At the click of a button you can assign customer enquiries to staff to process and every stage of the process can be monitored.
Email Interaction - TalkSheet is fully integrated with Microsoft Outlook to automatically track send and receive emails and automatically assign the email to appropriate contact record.
Telephone Interaction - TalkSheet with its builtin telephony integration can be integrated with any TAPI complaint telephone system. With screen pop-ups TalkSheet will immediately display customer historical information on service agent console. Each inbound, outbound, and missed calls will immediately be tracked per agent to enable management to track performance and call analysis. More..
TalkSheet Travel Process to Manage and Connect you
Supplier Manager allows you to manage your own internal allocations from suppliers be it car hire, flights, accommodation, local transfers, insurance etc. Alternatively, we can interface into supplier systems and global distribution systems (GDS).
Agent Manager allows you to enter and monitor commission structures. Invoices and statements can also be printed.XML & GDS Links wil connect you to Galileo, Amadeus and Multicom. You can also link directly into other supplier systems vai XML links.
TalkSheet Travel Process:Dynamic Packaging, Campaigns & Analytics
Brochure Manager helps you manage your list of brochures through TalkSheet and sort specific customers to specific brochures by either post or email.
Quote Manager is a fully integrated dynamic packaging system that allows you drag and drop products into your shopping basket, apply commissions, and move margins for added flexibility.
Create and build a quote via TalkSheet from initial enquiry to booking made and synchronise all relevant details to create written quotes, itinerary details, room/transfer/excursion vouchers and invoices.
If desired, easily empower staff to manage the net income and/or given margins within each of their quotes to "win" the deal.
Ensure pro-active and professional customer relations by creating alerts and prompts showing instant relevant information or contact details, thus follow-ups are maximised to their full potential. Quotes, tickets, itineraries, vouchers, booking details are sent at correct times and monies are collected within time scales.Marketing Manager: Make use of your complete client history by automatically tracking and organising every contact and/or interaction that is made by you to them or them to you.
Use keywords, regions or postcodes to group targeted potential or existing customers to enable ultimate effectiveness within marketing.
Design or attach HTML brochures within TalkSheet without using an external software.
Utilise your customer profile information to its full extent to create templates for bulk emails and letters and general advertising whilst adding that personal touch specific to every individual recipient. Address labels can also be created within a few seconds.
Track every aspect of your marketing initiative to assess and report on your results. More..Reporting: Every aspect of a sale or marketing campaign (day, week, month and year) is tracked:~
- Sales staff, their activity as a whole and individually
- The number of enquiries, quotes, bookings
- Total or net revenue/commission of each booking
- Breakdown of a booking showing every aspect and cost of sale
- Source of enquiry so that you will know where best to focus your efforts.
You can create reports to:~
- Analyse forecasts against targets
- Source statistical information by various methods/keywords (including emails - homeworker statistics)
- Understand the strengths and weakness of the complete sales team. More..
TalkSheet Travel Process Back Office
Payments from customers and to suppliers can also be managed through TalkSheet. With built in payments system TalkSheet will process payments for major credit and debit cards and alert when balance payments are due.Ticketing helps you by automatically issuing and printing tickets to post or email e-ticket references to customers.
Reconciliation information is automatically provided, which saves you time by allowing records to be quickly and efficiently matched and confirmed every time. TalkSheet links to Sage Accounting system will further simplify your accounting processes.
Manifest Reporting within TalkSheet could not be easier. With a few clicks and filtered criteria, TalkSheet will produce Supplier, Flight, Accomodation and Itinerary Manifest in seconds.