Your Vision in Focus
More organisations are discovering how KnowledgeWire can help them and how Talksheet as a tool can empower them to be the best at what they do. This is because we deliver solutions that are completely integrated, fully customisable, and unique to each business. More organisations depend on KnowledgeWire to provide them with business tools that will enable them to reach their goals.
KnowledgeWire was founded in 2004 to provide simple to use business solutions that would enable companies to delight customers, run efficiently, and reach their goals. We build on this ethos by providing a comprehensive suite of applications for sales, marketing, reporting, and customer service. Industry specific solutions including Travel, Money and Call Centre applications further extend the suite.
Who we are
As a dynamic customer management solution provider, we have established ourselves as a specialist company in this results driven market. Our expertise lies in providing unique business solutions to problems. We bridge the gap between you and your customers by providing highly effective and imaginative solutions that work.
KnowledgeWire was founded by Chris Ampofo in 2004. Under his direction, the management team have propelled KnowledgeWire into the position of specialist software provider.
With over 20 years experience in technology, we have the know how to ensure successful implementation of your customised solution, and a successful ongoing partnership with your organisation.
What we do
Our flagship software TalkSheet is a highly functional customer management system that incorporates a suite of applications to address your requirements for your business as well as your customer process life cycle.
TalkSheet enables you to interact with customers more efficiently and consistently across the board including the telephone, email, fax, face-to-face, and over the Web. By enabling you to deliver a personalised service across all channels of communication, TalkSheet enables you to deliver good customer experiences through your interactions, reduce the cost of doing this, and increase your overall profitability.
What makes us different from the rest?
At KnowledgeWire we believe that you know what makes your business successful and unique, so we work with you to build and utilise this uniqueness into your business operations and processes. We provide you with a complete and seamless system that matches your goals and enables you to work better and increase your bottom line with less effort.- We believe a CRM Solution should be more than a glorified contact database and should be fully integrated into how your business works.
- We work with you and utilise your most efficient applications and processes with TalkSheet to ensure that you achieve your goals using a complete customer management system that works for you.
- We will deliver a complete solution to enhance and automate your current processes, instead of your organisation changing its core business process to get any value out of the solution.
- We will manage the complete implementation process. All you do is provide us with your data source and we will do the rest. You will then be on your way to realising the benefits of an integrated platform for your business.
- TalkSheet offers data migration tools to import legacy data from other business systems, or we can pull information from legacy systems for use in real time in TalkSheet. We will deploy the solution quickly and demonstrate a low total cost of ownership and a high return on your investment.
- We will deliver a solution that is scalable and will grow with your future organisational demands.
Beyond Customer Management
The big differentiator for companies used to be technology. The next great differentiator is your processes, especially the customer focused ones. Any kind of customer interaction, whether it is face to face, from a call centre, or the Internet should be the focus for every company.
Whilst customers will not know your processes, what they will notice is the kind of service you give and the relevant (or irrelevant) offers you make to them. Utilising customer management tools in TalkSheet to manage and share information is a key competitive advantage for businesses today.
Simultaneously, getting the most productivity and revenue benefits from sales, marketing, and customer service applications has become a top priority for companies of all sizes. Customisation further extends the solutions delivered to encompass the uniqueness in each and every organisation we come in touch with.