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Proven Customer Management Tools |
A specialist in complete customer relationship management applications, KnowledgeWire enables organisations to move to the next level by delivering tools that are simple to use; provide customer and business critical information in a manner that is easily understood and utilised to further your company's success.
Our solutions are unique to each organisation, providing complete systems integration with functionality to suit every individual. The result is 100% user uptake and successes that we are proud of.
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Sales |
Sales campaigns can be double-edged: for every sale you gain you are probably wasting the time of thousands of customers; alienating others; and wasting money by targeting the wrong people. TalkSheet helps you by:
- Giving you better insight into your customers thereby targeting the right customers with the right products
- Helping customer facing staff make the right suggestions based on customer preferences therefore maximising that potential sale
- Implemeting better and more efficient processes that are also transparent resulting in a more successful and profitable organisation More...
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Marketing |
With breakthrough innovation being quickly copied today and becoming the norm tomorrow, differentiation is every bit as important as it ever was; it is just harder to sustain without the right tools. Customer experience has become the new differentiator; how customers are treated and how they experience the services you offer will increasingly determine profitablility.
Customer relationships and experiences are the result of interactions be it an online enquiry, a phone query or a campaign response; these interactions make a difference to your profitability and your success. Be it direct mailing, email campaigns, or direct customer enquiries, personalisation is key.
Individual insight replaces a 'one product fits all' model so that offers are relevant and timely. This method has been proven to increase customer response without increasing the effort you put in.
With TalkSheet, marketing executives can measure the return on investment for their budgets, track specific marketing campaigns, and make adjustments in real time. More...
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Call Centre & Customer Services |
Customers have become more demanding in the way that they deal with companies, and it has become easier for customer to switch suppliers thanks mainly to the internet providing up to date information thus intensifying competition.
It has become much more important to get the service right.
Customer satisfaction is a rapidly rising business priority, and TalkSheet Call Centre for customer service instantly has companies up and running with an application that is easy to use. More...
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Affiliate Manager |
Increase revenue through your partners by gaining visibility and mangement of this area including marketing, sales and analytics.
Partner Manager is seamlessly integrated with TalkSheet to deliver instant visibility to your company's entire sales pipeline for direct and indirect channels. More...
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Content Manager |
TalkSheet Content Manager brings ease of use to your business information so you can share it more effectively within your organisation. Empower employees to have the exact documents they need to hand for each customer.
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Analytics & Reporting |
A comperehensive real time view of your business and customer will deliver real value. Customise
reports to deliver the information you need with data that is complete and up to date. More...
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Industries |
No two industries are alike, and no two companies are the same. Meet all of your specific industry needs with systems for travel and systems for financial services that have been built with industry successes in mind, whilst meeting all your unique requirements by adding your individual processes that will take your organisation to the next level.