Knowledgewire Systems

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What Does Your Business Need?

Unique solutions that include a combination of powerful CRM features, the relevant industry components, and your company processes in order to meet the unique needs of your company. The comparison chart below shows the edition you need depending on the size of your team, which industry components you need, and the level of customisation and integration you require.

TalkSheet Business: For the small but growing business.
TalkSheet Corporate: Industry functionality, fully feature rich, and all without complexity.
TalkSheet Customised: Streamline your unique processes and integrate good legacy systems seamlessly

 
Edition Feature Comparison
Business  
Corporate2
Customised 2
 
Optional 1
Included
Included
         
 
Sales Manager
Business
Corporate
Customised
 

Contact, Opportunity, Activity, and Account Management

check

check

check

 

Notes & Attachements

check

check

check

 

Sales & Activity Service Desk

check

check

check

 

Process and Systems Integration

 

 

cost

 

Brochure Management

 

cost

cost

 

Revenue Management

 

cost

cost

 

Account and Opportunity Selling

check

check

check

 

Team Management

check

check

check

 

Workflow Management

check

check

check

         
 

Field Sales Management

Business

Corporate

Customised

 

Integration with Outlook and Office

check

check

check

 

Mobile Access

 

cost

cost

 

Proces and Systems Integration

 

 

cost

         
 

Marketing Manager

Business

Corporate

Customised

 

Media Management

check

check

check

 

Website Lead Capture & Tracking

check

check

check

 

Channel Lead Management

check

check

check

 

Campaign Manager

check

check

check

 

Workflow

check

check

check

 

Process and Systems Integration

 

 

cost

         
 

Call Centre & Customer Services

Business

Corporate

Customised

 

Service Call Management

check

check

check

 

Automatic Service Call Routing  

check

check

check

 

Automatic Service Call Escalation and Notification

check

check

check

 

Customer and Service Call History Tracking

check

check

check

 

Analytics Service Desk

 

check

check

 

Service Dashboards

check

check

check

 

Back Office Management

 

check

check

 

Process and Systems Integration

 

 

cost

         
 

Affiliate Manager

Business

Corporate

Customised

 

Account & Opportunity Management

check

check

check

 

Commission Payments Processing

 

check

check

 

Process and Systems Integration

 

 

cost

         
 

Content Manager

Business

Corporate

Customised

 

Document Management

check

check

check

 

Knowledge Base

 

check

check

 

Process and Systems Integration

 

 

cost

         
 

Analytics & Business Intelligence

Business

Corporate

Customised

 

Standard Reports

check

check

check

 

Customised Reports

check

check

check

 

Executive Dashboards with drill down

 

cost

cost

  Third Party Systems Integration    

cost

         

check = Included in user license     cost = Additional fees may apply

Business Edition does not require a stand alone server to run.
1 Support can be purchased separately in addition to the software.
2 License subcription fees apply to Corporate and Customised Editions.

TalkSheet System Requirements for Business Edition:
Minimum Workstation Requirements: Windows 2000 SP4 / Windows XP SP1 256MB Ram, 20GB Hard disk
Minimum Microsoft SQL Server Desktop Edition 2000
Optional: Microsoft Office 2000 or higher

TalkSheet System Requirements for Corporate Edition and higher:
Minimum Workstation Requirements: Windows 2000 SP4 / Windows XP SP1 256MB Ram, 20GB Hard disk
Minimum Microsoft SQL Server Desktop Edition 2000

Optional: Microsoft Office 2000 or higher

Database Server Requirements: Pentium 4 XEON 2.6 Dual Processor, 1GB Ram, Raid 5 Disk Array Configuration for database data files, RAID 1 Disk Mirroring for database log files, RAID 1 Disk Mirroring for OS system partition, Windows 2000 Standard SP3 or above. SQL 2000 Standard SP3 or above.

Application Server Requirements: Pentium 4 XEON 2.0 Dual Processor or faster processor, 1 GB RAM. RAID 1/18GB SCSI disk array Configuration.
Optional: Computer Telephony solution requires CTI Telephony server if third party CTI solution is installed.