A Comprehensive Customer Service Application
Companies serving customers should know about every interaction they have had with each customer regardless of how it is initiated, be it to a call centre, over the internet, in a branch, by phone or post. The view should be complete, whether the customer is responding to a campaign or is initiating the enquiry.
TalkSheet is a comprehensive customer service solution that gives your customer service agents the tools to translate this knowledge into better service and improved sales.
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Call Centre & Customer Services |
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Corporate |
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Service Call Management |
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Automatic Service Call Routing |
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Automatic Service Call Escalation and Notification |
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Customer and Service Call History Tracking |
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Analytics Service Desk |
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Service Dashboards |
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Back Office Management |
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Process and Systems Integration |
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Delight Customers
With TalkSheet, agents will be transformed into experts with an easy-to-use
application that provides a single view of the customer and a comprehensive application complete with
CTI integration. Real time reporting also provides supervisors and managers with a single view of the business for any response to changes.
